The #1 Key to Customer Service: Give Them The Chocolate Cake

The #1 Key to Customer Service: Give Them The Chocolate Cake

About a week ago, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer service communication program for their customer care employees. As I watched customers come and go with their various products they wished to return, I noticed a trend. The customers who were calm and politely […]

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